Progressive Insurance

Progressive Insurance Assignment question 1. What is Progressives bloodline? A. They provide small business auto insurance to businesses comparable * Landscaping and snowplow insurance * Artisan and contractor insurance * courier and delivery insurance * Restaurant and food service insurance * market-gardening and livestock insurance * Wholesale business insurance * Religious and nonprofit organization insurance B. They provide residence insurance whether its for * main(prenominal) home * Vacation home Rental property * Mobile home C. RV Insurance such as * Motorcycle * RV camping bus * Boats/water crafts * Snow mobiles/crafts * Truck/trailer 2. What is critical to the success of the business? a. .They try to pay as quickly as possible. b. They fool claims adjusters on the street, not in an office so they can interact with clients faster. c. .They custom a model called the IRV which is immediate response vehicle. d. .The IRVs waive Progressive to settle claims at the scene of an accident. . .The laptops that the field agents are fit out with come with writeers so they can print off checks, estimates and claims rightly on the spot. f. .They also rely a great deal on 2 way radios as they communicate with the dispatchers about accidents and locations. 3. How does Progressives design of hardware contribute to these success divisors? Critical Success Factor token of Hardware Contributions Immediate response time to an accident Vehicle * outfit with a laptop * .Digital camera * . cell phone and 2 way radio * . Printer Ability to print out estimates, checks and claims promptly Laptop and printer * . Laptop * . Printer * . * . Ability to assess cost of parts claimed for repairs Laptop * Internet access * Database or roll of parts for cars and trucks Ability to discuss policies and claims with customers while vehicle is in the trunk shop Laptop Ability to communicate with customers more effectively with optical tools. 4.How does all of this use o f hardware benefit customers? Hardware Customer avail Laptop * . Ability to communicate with customers faster and with visual tools. * . Ability to print out checks, claims and estimates immediately. * . Gives the customer a sense that their claim is being graspd right away without delay. * . Cell Phones and 2 Way Radios * . Ability for the dispatcher to fold up the closest field agent. * Gives the agent ability to talk to auto shops and opposite adjuster right away. * .Could provide additional line of communication for a customer that may require additional transportation or other services. * . * . Progressive Vehicles * Customers do not adjudge to wait for an assessment of their accident. * . Customers have the confident feeling that their case is being handled right away. * . All the paperwork is disposed to them on the spot. Add more as fateed 5. Relate Moores law to this case. a. .Due to technology thats small and transportable, Progressive is able to handle twice t he workload as they could a decade ago. . .While the laptops do need to be unploughed in shape and maintained, they more than likely have the ability to upgrade their hardware more often than buying youthful laptops given the information is transmitted to a central server. And not kept on each individual laptop. c. . Their business model calls for a laptop and a printer. They are using the hardware for customer service, not computer programming a system that is dependent on other systems. d. They do need to maintain their servers, back up their servers and monitor the wear and tear factor of their main servers.